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Return policy

You may return the ordered goods within 14 days of delivery by filling out the withdrawal form and attaching it to the package.

Returns should be made to the following address:

EMERALDS AND CROCODILES SP. Z O.O. SP.K.

  1. Mokotowska 51/53 lok.60

00-542 Warszawa

We suggest using the services of our couriers.

In Warsaw:

AMAZING COURIERS

Phone no. +48 602 137 702

In Poland:

SASH EXPRESS

Phone no. +48 22 841 31 65 or +48 22 841 31 66

Please save your package number until the return process is complete. After delivering the complete, intact package (shoes, packaging, shoebox, documents), we will begin the reimbursement procedure and transfer the payment to the bank account of the ordering party. The returned product may not show any signs of wear.

Ordered products may not be exchanged. Please return your order first and then place another order for shoes in the appropriate size.

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